Who we are
Raretrade ("we", "us", "our") operates the website raretrade.co.uk. We're based in Ayrshire, Scotland. This privacy policy explains how we collect, use, and protect your personal information when you use our website or services.
What information we collect
Information you provide
When you contact us via WhatsApp, phone, or email, or use our quick quote form, we may collect:
- Your name
- Phone number (including WhatsApp number)
- Email address
- Your trade or business type
- Your location/area
- Details about the services you're interested in
Information collected automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- IP address (anonymised)
- Browser type and version
- Pages visited and time spent
- Referring website
- Device type (mobile, desktop, tablet)
How we use your information
We use the information we collect to:
- Respond to your enquiries and provide quotes
- Deliver the services you've requested
- Send you project updates and invoices
- Improve our website and services
- Understand how visitors use our site (analytics)
Legal basis for processing
We process your personal data on the following legal bases:
- Contract: To provide services you've requested or to take steps at your request before entering a contract
- Legitimate interests: To improve our services and communicate with potential clients
- Consent: Where you've explicitly agreed (e.g., marketing communications)
Who we share your data with
We don't sell your personal information. We may share your data with:
- Service providers: Such as hosting providers, analytics services (Google Analytics), and payment processors who help us operate our business
- WhatsApp/Meta: When you contact us via WhatsApp, your messages are processed according to WhatsApp's privacy policy
- Legal requirements: If required by law or to protect our rights
Cookies
We use cookies to:
- Understand how visitors use our site (Google Analytics)
- Remember your preferences
- Improve your experience
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.
Analytics cookies
We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymous information about your visit. This includes pages viewed, time on site, and how you arrived at our site. This data helps us improve our website.
How long we keep your data
- Enquiries: We keep enquiry data for up to 2 years in case you return
- Client data: We keep client records for 7 years for accounting and legal purposes
- Analytics data: Automatically deleted after 26 months
Your rights
Under UK GDPR, you have the right to:
- Access: Request a copy of the data we hold about you
- Rectification: Ask us to correct inaccurate data
- Erasure: Ask us to delete your data (where appropriate)
- Restriction: Ask us to limit how we use your data
- Portability: Receive your data in a portable format
- Object: Object to certain types of processing
To exercise any of these rights, contact us at hello@raretrade.co.uk
Data security
We take reasonable measures to protect your personal information from unauthorised access, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted through our website.
Third-party links
Our website may contain links to third-party websites. We're not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
Changes to this policy
We may update this privacy policy from time to time. We'll post any changes on this page and update the "last updated" date.
Contact us
If you have questions about this privacy policy or how we handle your data, contact us: